Comptia A+ Certified Technician

ITIL V3 Foundation

SKILLS SUMMARY

W2K/3 W2K3 Exchange 03/07 Windows XP-Pro./Vista/w7  DHCP Altiris TCP/IP NBstat Tracert PC-Anywhere RIS OUs GPOs Hyena Active Directory RAID1, 5 Ghost SMS VM-Server LogMeIn Pro2 OCS PING CoffeeCup MS Expression WAN and CAN Network Design, Installation and Configuration.

EXPERIENCE

DIG Consulting Specific Media. Network Administrator, IT Support         

"Provide Tier III desktop user support. ShoreTel VOIP administration. Remote Systems Administration and monitoring for multiple locations throughout the world. Reviewing event logs, tracking, research, testing. Back up monitoring, RoboCopy, IBackup, Symantec, restoration. User and Data migration PC to Domain, Creating new user profiles, Data Transfer to new profile. BES Server Admin, PDA support including not limited to BlackBerry, IPhone all mobile devices. VM Server test environment testing and implementation. Development and documentation of all IT Policy, Procedures and Standards. Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis. Perform LAN Administration for Windows 2003 servers. LAN Infrastructure Deployment, Set up, Configure Domain Controller at Local site. Install workstation and file server software and hardware- locally and via remote. Evaluate and diagnose cabling, software and hardware problems. Install and support of telecommunications hardware. Basic WAN/LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned. Email User support - Exchange 2007 Administration. New user creation, External email contact and email forwarding. Support technology upgrades and roll outs – both hardware and software. Provide problem tracking support (rt) – end-user desktop/server support. Perform field office visits, Coast to Coast. Perform desktop/server decommissioning, overall asset tracking of all IT resources hardware and software."

NOVA-Dine~ Corporation Network Administrator

" Support, analyze, troubleshoot and repair computer and network systems, hardware, software and computer peripherals including projectors and video conferencing equipment. Ensure proper integration of computer systems, software applications and peripheral devices according to ITIL practices.
Maintain LAN Data switches and wireless access points, analyze network and capacity planning. Systems Administration and monitoring W2k3, Exchange 2007, XP-Pro and Vista. Overall System rehabilitation, redesign infrastructure. Reviewing event logs, tracking, research, testing. Back up configuration and monitoring. File Server install and configuration. Active Directory restructure creating Group, OU’s. Group Policy creation, testing and implementation.
Exchange 2007 restructure, Standardize, Distribution list. Documentation, policy and procedure and standardization. Website creation and maintenance using Microsoft Expression."

Graypoint Auto Finance Corp. Senior Service Desk Specialist/Jr. Network Administrator

 " Manage all aspects of Microsoft Active Directory administration, including but not limited to, New user creation and termination, exchange, OU design, configuration, management and security; Group policy management and modeling; Sites and Services administration; DNS/DHCP administration, login scripts, and all aspects of end user account functions. " MS Exchange Migration, testing implementation, user configuration. " Provide systems engineering and administrative support across a wide array of Windows-based software and hardware systems and components used to deliver computing service with emphasis on Active Directory services. " Develop and manage all service level agreements Desktop support environment to establish problem resolution expectations and timeframes. " Develop and manage a best practice methodology for a consistent, repeatable, and cost-effective Desktop Deployment system, including desktop image creation. " Maintaining directory structure, delegating administration, setting up trusts, monitoring replication, creating logon scripts, and resolving directory related issues. " Extensive experience with coordination and performing hands-on fixes at all levels of end user support. " Monitor and test fixes to ensure problems have been adequately resolved. " Train, coach, and mentor Help Desk Technicians and other junior staff. Active Directory OU, Group, user Design, implementation and administration. " Securities Administration, ensuring proper documentation and administration regarding user permissions, network access, local access, hardware distribution. " Implementation and installation, configuration, user education, and routine maintenance of New VOIP phone system. " Asset inventory and tracking, ordering to comply with corporate projections, maintaining necessary stock, inventory control, distribution and tracking. Maintaining said amount of ready to deploy equipment. " Creation and maintenance of IT policy and procedure, policy implementation and enforcement.

Pacific Life Annuities Service Desk Specialist II

" Consistently performed General Desk Top Support in a Microsoft & Citrix environment, for 1000 plus end-users, on desktop machines and laptop PCs via phone nation wide and traveling to end-user locally. " PC user relocation, ensuring proper software installation, configuration and troubleshooting, printer install and user education. " Successfully analyzes, plans, designs, and installs new PCs, completing roll out of 100 Thin Client PC's, transferring user profile, data, and software installation, user education. " Routinely Installs software and images and pushed software and updates to production utilizing Altaris Software. " Proficiently troubleshoots and administers printers, copiers, and fax machines. " Assists and/or orients new hires with the initial usage of information systems hardware and software. " Troubleshoots and resolves trouble tickets entered into the help desk software Clarify.

Los Angeles Unified School District Wireless WAN Engineer

" Working with CAD and Motorola WirelessValley - Lan Planner to design WAN's, CAN's for Los Angeles Unified School District. " Verifying Campus layout, structures and partition types for proper wireless projections. " Utilizing additional software to measure dbm/signal strength at various locations on campus to ensure proper coverage was achieved, tuning wireless AP's as necessary in recommending changes for future use. PA Dept. of Public Welfare OMAP / EnE IT Consulting Desktop Services Level II & III Help Desk " Routinely processed and completed approximately 100 service call per month while maintaining and completing special project within the specified deadlines. " Consistently performed General Desk Top Support, for 800 to 900 plus end-users, on desktop machines and laptop PCs via phone and traveling to end-user location state wide. " Successful in creating one DVD with one image that will install and auto-configure on multiple chip sets. " Continuously maintained image monthly with latest OS, Office, Virus updates, importing local computer group policy. " PC user relocation, both locally and statewide, ensuring proper software installation, configuration and troubleshooting, printer install and user education. " Routinely installing and configuring Windows 2000 Workstation and XP-Pro. " Successfully Installing and configuring Office 2000, Office XP, and Office 2003, MS Project, Visio. " Proficiently creating network shares, applying necessary permission using Group Policy through AO's. " Successfully completing several roll outs of 300 PC's, transferring user profile, data, and software installation. " Routinely renaming computers and joining them to the domain. " Troubleshooting network connections, loop back, nbstat, ping, tracert. " Proficiently utilizing SMS, PC-Anywhere, remote desktop, disk imaging, creating and maintained system images using ghost, level II and III Desktop Support. " Continuously conducted preliminary investigations and forensics on users PCs using DOJ specifications.

Los Angeles Unified School District & San Diego Unified School District LAN-CAN Engineer

 " Installation of Windows XP-Pro and W2k, Office XP, and Office 2003 on Desktop and Laptops, joining PCs to domain. " Configuration of PC's for users profile and network interface. " Successfully Assisted the Help Desk, offering end user assistance, W98, W2K, XP-Pro utilizing Active Directory, remote desktop applications PC-Anywhere, Hyena, and in person support. " PC and Mac Network Configurations and troubleshooting. " Routinely accomplished maintenance of network including, laser adjustments, cleaning of viruses, and trojans, virus updates, OS updates, Registry alterations. " Acquired and Analyzed Field Matrix of existing networks including the MDF, LDF, CDF containing Cisco Core equipment , Milan switches, and Omni Stack Equipment. Also includes Dell 4400 Power Edge Servers, APC UPS, and Battery Back Ups. " Successfully processed planning and development of scope of work, matrix, scheduling and strategize installation of new fiber and copper networks, utilizing, Excel, Filemaker, Visio, CAD applications. " Performed rack and stack, and configuration of new equipment consisting of Cisco equipment, and Milan switches, Tripp-Lite UPS Power Back Ups in new cabinets for the Los Angeles Unified School District and San Diego Unified School District. University of California at San Diego Communications Department " Sustained end user maintenance including Windows updates, antivirus updates, Scandisk, Defrag, PC cleaning, hardware troubleshooting and repair. " Successfully performed adding Computer Objects to Active Directory. " Established User Accounts by assigning appropriate share permissions to Domain Local Groups. " Configured successfully Windows XP Pro Workgroup, Implementing local policies Win XP Pro. Machines. " Conducted troubleshooting MAC network connections.

Spencer-Sebastian Building Maintenance Service

" Responsible for estimates, sales, and design of custom projects by assessing client needs. " Scheduled service calls, purchased and delivered project materials; tracked accounts receivable & payable. " Responsible for hiring and firing; supervised employees; ensured compliance with job site safety and cost efficiency programs.

Education

• Stanbridge College, Irvine California  MCSE Training, MCP Certified, Comptia Certified
• University California San Diego, La Jolla California  IT Internship